JEWELLERY REPAIR SERVICE

Your jewellery deserves the best

Jacobs the Jewellers are committed to providing customers with the best jewellery repair service in and around Reading, plus advice on caring for their jewellery.

We offer a wide range of services to meet your needs and understand that every piece of jewellery is unique and deserves the best care.

In-house jewellery repair service

We’re fortunate to provide an in-house, on-site jewellery repair shop for your jewellery restoration. Our goldsmiths have decades of experience in taking care of our customers’ treasured jewellery.

Having your precious items under our close supervision gives you peace of mind that they’re kept safe, secure, and looked after whilst in our care.

Our Reading shop offers the following facilities and jewellery repair services:

• Gold repairs
• Silver repairs
• Ring repair
• Necklace repairs
• Watch repairs
• Engagement ring clean and polish
• Wedding ring clean and polish
• General clean and polish jewellery - ring, necklace, earrings

These are of course subject to seeing them to 100% we can repair them - some items sadly can’t be - but rest assured we’ll advise you clearly.

How long will my jewellery repair take?

Performing repairs as quickly and efficiently as possible, our typical timeframe for most repairs is 5 to 15 working days.

We will keep you updated via phone, email, or text message to let you know when your jewellery repairs are complete.

Need to fix jewellery quicker?

No worries! In most cases, with advanced booking, we can carry out your jewellery repairs while you wait: Subject to capacity and the specific repair required and a small fee, an Express Jewellery Repair Service is available (between 1- 4 hours).

We do require sight of the jewellery in Jacobs Reading shop to accurately advise a price and time.

Contact us for more information, jewellery repair price list and timescales.

Jewellery repair service drop-off form

We know it may not always be easy to get to our Reading store, but that doesn’t mean you should miss out!

We can accept certain types of jewellery repairs delivered to us (e.g. posted, via courier).

Fill out our jewellery repair drop-off form with a few simple details such as

• Contact information (email, phone number)
• Description of items (diamond engagement ring, white gold bracelet)
• Explanation of repair work (necklace clasp repair, ring claw repair)
• Additional info (supporting documentation, warranties, photos)

Pop the form inside your sealed parcel and send it to us to be assessed by our Reading jewellery repair team.

If you'd like to use this option, please download this form in either word or PDF format for full instructions

Expert advice for the care of your jewellery

Knowing how to take care of your jewellery is important - that's why we offer expert advice on how best to do so.
We pride ourselves on clarity of information and reliability, as well as presenting you with all the right information for you to decide what’s best.

We’re happy to advise and guide you, plus provide estimates on request.

Here’s a jewellery repair price list of minimum charges

Silver repairs - from £50

Restringing - from £50

Yellow or Rose gold (9/14/18ct) - from £50
White gold (9/14/18ct) - from £60
Platinum or palladium - from £60

(A detailed jewellery repair price list range is at the bottom of this page)

Complex jewellery repairs made easy

When you need to complete more complicated or specialist jewellery repairs, Jacobs is here to help.

We have a long-established and trusted off-site network of professionals we can call on to return your items to their former glory.

Jewellery that lasts

Jewellery can be a beautiful gift or investment, so it's important that it's well looked after.

We make it our mission to ensure that your jewellery lasts for years to come, offering a range of services for watch and jewellery repair in our Reading store.

Whether you need necklace clasp repair, diamond ring repair, or watch strap replacement, we've got you covered.

Jewellery restoration and innovation

In the last few years, for environmental, sentimental, and economic reasons, we’ve noticed recycling older or unworn jewellery is becoming more popular.

So, not only are we committed to providing you with the best jewellery repair service in town. We’re also dedicated to recycling your older or unworn pieces into new bespoke jewellery designs.

You may have a box full of rings, chains or jewellery that you’ve collected or inherited. They may be the wrong size, in need of repair or not to your taste.

We can melt down most examples of old jewellery and rework them into something new and unique. If required we can add more precious metal and sometimes reuse your gemstones or source new ones.

Using this technique we can create many items of jewellery, from rings, bangles and earrings to pendants and brooches. All the while keeping an emotional connection to the past.

Indicative Jewellery Repair Price List

Our minimum charge for jewellery repair service is £50, below is an indicative jewellery repair price list. If we have capacity and the repair is easy, our express fee for 1 to 2 day service is £35 extra. Contact us if you'd like to know if we have capacity for express service.   

We always need to see an item for an accurate quote that can be provided for you while you wait, or a few days after depending on the work required.

We can match missing gemstones, replicate lost earrings, plus more!

Contact us for more information or to ask a question.

For ring repair