As an established jeweller with over 75 years' experience, we've a tried, tested and trusted process with 6 steps to take. We've also added some rough timings to expect too.
Viewing: book an appointment to visit us for a consultation - please bring all paperwork, boxes or old valuations with you. The more provenance, the better!
Research: after dropping your items off we'll research the market and come up with a suggested selling price range. Between us we'll settle on a price that we could place your item/s for sale at.
If you don't have an up to date insurance valuation for the item, you may wish to commission one to add provenance to your sale. Any cost for this will be factored into the agreed asking price. You can read about insurance valuations here, and be aware of how insurance valuations differ in assessment of value compared to selling - see here.
How long? 1 to 3 weeks depending on how much information you have to share.
Repairs + Cleaning: at this stage we'll also recommend and quote for any repairs or cleaning we think are needed to put your item/s in saleable condition
How long? 1 to 3 weeks depending on work required.
Agreement: assuming we agree on the suggestions from parts 1 and 2 above, we'll then document the agreement with you. We'll agree a time to review progress too. We will check your photo ID, and note we only pay by bank transfer or cheque (not cash).
How long? A few days.
In the window: we'll place any agreed items not only in our shop window, but also on our website. Any agreed cleaning or repair work needs to be paid before going in the window.
How long? A week for photographs and uploading to our website.
Review: we'll keep you posted on how we get on. If your item sells, we will need to make sure enough time passes just in case a buyer makes a return, before we settle up with you.
How long? We'd suggest at least one Christmas, and a year is a decent window of time to start with. If an item sells in November or December, our returns policy allows for returns until the end of January, at all other times of year, it's a month. We will settle our account with you once any returns window has closed. On occasions a client may ask for a longer return window - we will refer to you before agreeing to this.
At any stage, you can request your items back, assuming all fees from cleaning/ polishing are clear.