Website, Privacy & Data Policy


Our eCommerce site’s terms and conditions can be found by clicking here.

As a small business we operate to our fullest capacity to satisfy our responsibilities and obligations to you with regards your data/ personal information. If you have any issues or questions, please do not hesitate to contact us. This privacy policy sets out how Jacobs uses and protects any information that you give us when you use this website or shop with us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Jacobs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.


We collect details from you when you request or purchase a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. The personal information we collect about you are as follows:

  • Name
  • Postal address, email address, telephone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • A history of your purchases of products and services, copies of photographs of relevant items and documents.


We will use the personal information gathered in our normal course of business primarily to understand your needs and provide the products, services, offers or news you have requested, and also for administration purposes:

  • To process any orders you make
  • Provide the goods or services requested
  • To confirm identification when you contact us
  • To keep you informed of any news, special offers or promotions that we believe might be of particular interest to you
  • To communicate with you in the event that any products or services you have requested are unavailable
  • For statistical analysis, including automated techniques
  • For record-keeping purposes
  • To track activity on our website
  • To improve and monitor our service to you
  • For the prevention of crime and fraud
  • We may periodically send promotional emails or letters about new products, special offers or other information which we think you may find interesting using the address/es which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes.

We may contact you by post, email, telephone or fax for these purposes.


In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.

In these circumstances, we will ensure that your information is protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.


We may need to transfer your personal data outside of the European Economic Area (EEA) in order to provide you with the services and products you require.

Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is protected.

The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.


We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: eg firewalls, browser certification technology, encryption, limited access, use of passwords.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.


If you do not wish to receive marketing, promotions or news from us, you can opt-out at any time by unsubscribing from our emails using the footer link therein, returning mail to us with the OPT OUT check box ticked, emailing connect@jacobsthejewellers.comor via phone 01189 590 790.

Please note that you may change your mind at any time by contacting us by any of the above methods.


If you believe that we are storing details relating to you that are incorrect then please update them on your Email profile page via our emails using the footer link therein or a emailing, writing to us at 25, King St Reading RG1 2HE, or via phone 01189 590 790.

You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

If you would like to have all your records deleted, please contact us.


We do not sell your data to third parties.


If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it.

A hard copy of the policy is available from us – you can request it by emailing, writing to us at 25, King St Reading RG1 2HE, or via phone 01189 590 790.

Any revised policy will apply only to data collected after the new policy comes into effect.


You have a right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration.

To obtain a copy of the personal information we hold on you you can request it by emailing, writing to us at 25, King St Reading RG1 2HE, or via phone 01189 590 790.

By submitting your personal information you consent to the use of that information as set out in this policy.


We use CCTV in the shop in order to:

  • Stop, deter and idenitify crime
  • Catch and prosecute offenders, and provide evidence to relevant authorities
  • Give our staff a safe place to work
  • monitor operational and safety related incidents

You have the right to make a Subject Access Request for CCTV images of yourself and to ask for a copy of them. We are entitled by law to charge an administrative fee for this, £10,  and you will need to assist us in establishing your identity as the person in any pictures and assist us in finding the images in our system. 

Such requests should be directed to us at or via post at 25 King St Reading Rg1 2HE and be marked 'Subject Access Request - CCTV'

We reserve the right to not disclose information where appropriate by the Data Protection Act and we will only retain CCTV images for a reasonable period or as long as is required by law. In certain circumstances we may need to disclose CCTV images for legal reasons. When this is done there is a requirement for the organisation that has received the images to adhere to the Data Protection Act.


What are cookies? Like most websites, this one uses cookies. Cookies are small text files stored on your computer by your browser.

They’re used for many things, such as remembering whether you’ve visited a site before, so that you remain logged in, or to help you to pay for things online. The most commonly used cookies are ‘analytical’ and allow website owners to gather anonymous information about how their website is used so that they may improve your experience.

What are our cookies used for?

We may use such ‘analytical’ cookies to collect information automatically when you visit the Website.

The information collected by cookies does not include personal information about you (they don’t store your name, for instance); it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the website and your location.

Most internet browsers accept cookies automatically, but you can choose not to allow cookies. If you do, we can’t guarantee that your experience with the website will be as good as if you do allow cookies.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to refuse cookies.  How to do this depends on the browser you use. Below are details on how to disable cookies for the most popular browsers:

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
    2. Click on the “privacy” tab
    3. Select the setting the appropriate setting

For Mozilla firefox:

  1. Choose the menu “tools” then “Options”
    2. Click on the icon “privacy”
    3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
    2. Privacy


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our online booking service is s with
Please contact us if you need information about how we collect and keep your personal data. You can check what information we hold about you, and get a copy of your data here: Client personal data report.


The information contained in this website is for general information purposes only. The information is provided by Jacobs and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Jacobs. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Jacobs takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


© 2020 Jacobs the Jewellers. All rights reserved.

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