Shipping and delivery:
Products that are on display in this store can be ordered and shipped directly to customers. Delivery is free over £35 and £4.95 for baskets below £35. We ship by Royal Mail special delivery and usually despatch same working day if orders are received by 3pm, arriving next day or within 3 working days of order.
The following terms and conditions will apply to all purchases made via the website or telephone. All contracts shall be governed by and construed in accordance with English Law and any disputes or proceedings shall be subject to jurisdiction at the English courts.
We have taken every step to ensure that the information displayed on the website is correct. The images displayed on the website are not necessarily a representation of the actual size. If you wish to know the exact dimensions of a particular item, then please feel free to email or telephone us.
We are unable to guarantee that the colour of an image of a product is an accurate representation as different computers and monitors may alter the colour of a particular image.
All prices shown are in pound sterling (£) and include the VAT rate unless clearly stated.
We reserve the right to alter our prices and specifications without notice. We will confirm any details when replying to your emails.
1.1/. Terms of Purchase
The full price of your order must be paid for before we send any part of the order.
The order is binding after you have received the order confirmation and details from us, and the payment for the goods is cleared. All orders are subject to stock availability and payment clearance.
1.2/. Warranties
Jacobs of Reading make no warranties as to the accuracy and completeness of any content included on the website. We also do not take responsibility for any contact of third party websites we may link to.
1.3/. Enquiries
For enquiries about your order or delivery, please contact us on telephone 0118 959 0790, or email connect@jacobsofreading.com quoting your order number.
1.4/. Payment
We are pleased to accept orders online through our secure server.
All credit / debit card transactions are subject to validation checks and authorised by the card issuer. We accept Mastercard, Visa, Delta, Switch, Maestro and Solo. If the issuer of the card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order.
All orders will need to be processed with a valid card payment in the name of the registered cardholder. Please Note: The address for delivery will be the same as the billing address. Please ensure the address given for delivery is secure as responsibility for loss or damage of the items passes to the customer at the point of receipt of goods. If someone without authority signs for the delivery/ purchase at the address given by you, it will not be the responsibility of Jacobs of Reading.
1.5/. Order and Delivery Information/Process
Once your order has been received you will be sent an automatic email to confirm the order has been placed.
We will then contact you the day before your item is due to be dispatched and will let you know how we will be sending it.
We aim to process and dispatch items within 1-3 working days of receiving your order, unless the item is special order in which case it could take up to 15 working days. If for some reason your item will take longer than this, we will notify you. We send all parcels using either Royal Mail Signed For service or Royal Mail Special Delivery.
We will not be held liable for late delivery of goods caused by circumstances beyond our control. It is your responsibility to ensure there is a person to accept the delivery on the day specified. We will not be held responsible if the delivery was attempted and there was no one to receive the order.
1.6/. Overseas Delivery
We are unable to ship overseas unless a prior arrangement has been made. In which case, delivery charge will be liable to change according to individual circumstances.
1.7/. Delivery
Please ensure the address given for delivery is secure as responsibility for loss or damage of the items passes to the customer at the point of receipt of goods. If someone without authority signs for the delivery/ purchase at the address given by you, it will not be the responsibility of Jacobs the Jewellers.
1.8/. Cancellation Policy
The customer has 7 days after receipt of an email order acknowledgement to cancel their order. The customer will then be required to inform Jacobs of Reading of cancellation by email, fax or letter before returning the goods using the same standard of postage as used for delivery. The goods must be in their original unworn condition with all packaging and documentation included at time of posting.
It is the customers’ responsibility to ensure safe delivery of cancelled orders back to Jacobs of Reading. This will be performed at the customer’s own expense. Your refund will be processed in 3 to 5 working days and is subject to our checking the goods.
Please Note: We are unable to receive any returned earrings due to health and safety reasons. In this case, the order must be cancelled before goods have been shipped.
Please Note: We are only able to credit the account from which the original purchase was made.
1.9/. Returns Policy
Occasionally we understand that you may wish to return an item for an exchange or refund. Any item for exchange or refund must be unworn and returned at the customers own expense within 30 days from the date on the receipt. Your item may have a safety tag attached to it, once this has been removed we cannot accept items back for refund or exchange. This does not affect your statutory rights or our responsibilities.
Before posting, you must first make Jacobs aware either by phone or email. Any item returned to us without prior warning will not be accepted and will be returned to the customer.
The item must be in its original condition and packaging, accompanied by the original receipt and all packaging, labelling, accessories, manuals and any other documentation included at the time of posting. Without all documentation, we will not accept the item for refund or exchange.
1.10/. Special Orders
We will not accept goods for return if they were special orders unless the goods are deemed to be faulty.
1.11/. Engraving
We will not accept goods for return if they have been engraved unless the goods are deemed to be faulty.
1.12/. Earrings
We can not accept earrings for return unless they are deemed to be faulty. This is due to health and safety reasons.
1.13/. Sale items
All jewellery and watches come with standard maker or manufacturer's guarantee.
All items at sale or discontinued prices are sold as seen.
Some pendants include chains, others do not.
Owing to the exceptional pricing, re-sizing or alterations are subject to charge.
Ordering in similar products or variations on sale items may not be possible at the same sale prices.
Items bought in the sale may not be returned or exchanged, your statutory rights are not affected, unless explicitly agreed and noted at time of sale with an explicit timeframe agreed. In a 'lockdown' scenario, any agreed returns must be made within 2 weeks of re-opening.
Interest free credit is not available on sale items.
LMG settlement is not available on sale items.
Sale items have been advertised for more than 30 days at the marked fuller price some time in the past either in-store or on our website. You can ask us for more information at any time.
1.14/ Returns
The address where all goods are to be returned is:
Returns,
Jacobs, 25 King St, Reading, Berkshire RG1 2HE
It is your responsibility to ensure that the items are packed securely and are covered by the Royal Mail Special Delivery or Signed For system where appropriate.
Postage and packaging charges are non-refundable unless goods are faulty.
Goods will not be accepted for credit after 30 days of receipt under any circumstances, unless the goods are deemed to be faulty. Credit notes are only valid for 2 years from point of issue.
Please Note: We are only able to credit the account from which the original purchase was made.
