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Despatch is typically 1 to 2 working days. If the item is in stock above, then it is available for collection today or tomorrow, subject to opening times. Click + collect or in store reservations are usually ready same day in 30 minutes and are held for up to 5 days. Packaging your purchase - the specific box will be selected to match your item, and may vary depending on the size. 

Many of our designs are available in different finger sizes, metals (yellow, white or rose gold/ platinum) or with different sizes or colours of gemstones - contact us for more information. All of our products come in exquisite presentation boxes, and can be gift wrapped. Specific brands come in their own packaging. 

Read here for our gemstone disclosure information.

We offer a 30 day money back guarantee, subject to common terms + conditions, and an extended Xmas returns policy for purchases made in November or December, up to end January. 

Click here for jewellery insurance information. Need help or advice? We'd be delighted to assist, call 0118 959 0790 or get in touch via any of our contact options here.