Reviews & Testimonials

Here at Jacobs we greatly value the reviews given by customers with regards to the shop & the service they received. 

We have the highest number of independent reviews on Google or Facebook for a jewellers in the Reading area.

Not only that, we're the highest rated.

As at February 2018:

> Out of 412 surveys 89% of customers would recommend us based on our Net Promoter Score© 

 > Google rating was 4.8/5  (43 reviews)

> Facebook rating  4.9/5 (23 reviews)

Instead of us editing selected highlights, we'd prefer you saw genuine reviews & testimonials. We actively seek feedback from customers, all are genuine.

You can see our reviews on Google, Facebook & Yelp.

 Reviews

 

Real Reviews

Every month we e-mail our customers who have purchased from us for their thoughts and feedback. These are some of the lovely reviews we have had in recent months

Feedback from June 2017 to January 2018

"I have left high-street jewellers in the past feeling undervalued. Jacobs is the best Jewellers I have been to by a long way, I left feeling I have purchased extra special items and a valued customer. I will be recommending them to anyone that is looking tp purchase jewellery. Thank you for all of you help and support with my recent purchases."

"Melissa has been amazing in helping me through this sale. I really appreciate the advice given and teh understanding about buying a ring to present to my wife but also leaving the door open for adjustments/alternatives should my wife want something slightly different. Knowing the options was really helpful."

"This is the second time I have had jewellery with sentimental value repaired by Jacobs. (This time it was my engagement ring.) The staff are knowledgeable and obliging. This is a proper jewellers that can be trusted with precious possessions."

"Thank you Ciara for making a beautiful engagement ring, and all your help throughout the process."

"Visiting Jacobs is always a pleasant experience and the team are very patient when we visit with the children in tow."

"Found all the staff there extremely professional, knowledgeable and friendly,really great service."

"I had a very positive experience. Both my husband and I had very specific requirements and the team did a great job finding us both the perfect rings. I would definitely recommend."

Feedback from January and June 2017:

"The service and support I receive from Adam and the team is always first class. As a consequence, I've referred many friends and colleagues to Jacobs over the years"

"Bought my engagement ring from Jacobs 26 years ago so returned"

"Absolutely lovely staff"

"Served by James. He was excellent. Such a difference from the dreadful high street jewellers we had been in earlier. Really friendly, knowledgeable and actually listened to  us"

"Ciara has always been helpful and that's why we keep returning to her and Jacobs, she fully understands what I am needing to be done"

"Adam continuously went above and beyond what was required of him during our time selecting and purchasing our rings. I look forward to returning as a customer in the future"

"Ciara made valuable input into the design of our ring, which enhanced the design and the final product"

"Excellent service from Mel who was very accomodating to my rather particular instructions"

"I found James to be extremely helpful and had a great knowledge in watches. He was very good at asking the right questions. Very pleaseant and we got my wife the perfect watch"

"Perfect service, couldn't ask for a nicer staff member (Mel)"

"Took the time to find out exactly what I liked and wanted. Extremely helpful and personal service"

"A pleasure to come into the shop"

"Excellent and efficient service as always"

Feedback from the festive period 2016:

"A wonderfully personal service that produced an item that will be treasured forever."

"Compliments to Mel who's communication was excellent during the process and made me feel like a valued customer."

"Ciara made valuable input into the design of our ring, which enhanced the design and the final product"

"Amazing service which was completely as I would have expected from all the team."

"Lovely independent jewellers will definitely be coming back. Proud I bought my forever watch finally and glad I chose to buy it from Jacobs."

"My fiance and I visited a few jewelers with polarized views on what rings we wanted, James made us feel welcome immediately and took us through the selection process resulting in both of us not needing to compromise."

"We'd sought out jewellers between Oxford and the surrounding area to work on designing our engagement ring, and eventually found Jacobs by Google search. Every element of the service we received, from first walking in the door to collecting the ring was fantastic. Many thanks!"

"It is good to know that customer service is still alive. Thank you for your kind and very professional attention."

"Our entire experience - the product, the service, from initial welcome to collection of the ring was first class. And, more importantly, our son was absolutely delighted with the ring."

"Outstanding customer service from Phillie and we are over the moon with the quality of my ring for my 50th Birthday. Thank you for a fabulous experience and we will certainly be shopping with you again."

"Ciara has always been helpful and that's why we keep returning to her and Jacobs"

September 2016:

"The care and service we received from Philie in handling this project was absolutely top-notch, and we've already recommended Jacobs to a number of our friends, without hesitation."

"Thank you to James Wallbanks for excellent customer service"

"Knowledgeable and excellent service"

"Mel was very helpful and extremely easy to do business with"

"Service couldn't have been any better !"

"My fiancé and I visited a few jewellers with polarized views on what rings we wanted, James made us feel welcome immediately and took us through the selection process resulting in both of us not needing to compromise."

"Philie is especially lovely"

 "Fabulous service from everyone who dealt with us!"

August 2016:

"The staff made it a very pleasant shopping experience for a special birthday present.  Thank you."

"It was a pleasure to work with Ciara on redesigning my rings."

"I was not able to come into the store to make my purchase and had to do everything by phone and email, Sam was very helpful and sent me lots of photos to help me make my decisions."

"Best Customer service in Reading"

"It was a pleasure to do business with Jacobs."

"Always courteous and kept me Informed at all times"

"Samantha was great. Loved the service, quick email responses ...and LOVE my watch!"

"Ciara was absolutely fantastic and I would strongly recommend her, she was very attentive, professional and knowledgeable, it has been an absolute pleasure working on this project with her. Delighted with my experience with Jacobs, would very strongly recommend to friends, and will definitely be using your services again."