JULY 19th 2021:

Whilst many COVID protocols will have changed on July 19th, we still ask you to wear a mask in our shop as a courtesy to our team + other shoppers, especially those who have not been fully vaccinated or are at risk.

We’re a small team + until we are all fully vaccinated we run a risk of having to temporarily close entirely if one of the staff tests positive for COVID.

As a courtesy for clients + team alike, we will also continue with our enhanced hygiene practices, preference for small shopping groups, appointment system, desk glass barriers + safety protocols for the time being. We will be reviewing all our store safeguards regularly during the coming months, in line with our responsibilities to our team + customers.

Your understanding, empathy and co-operation is greatly appreciated.

APRIL 12th 2021: we are open as normal with Coronavirus protocols in place. Pre- Booking is strongly advised. 

 Safety in store when we're open

As I am sure you will appreciate there are a number of safety measures we have introduced for your + our team's safety. 

Please wear a face mask in store in consideration of our team and fellow clients.  

  • Our shop adheres to the National Association of Jewellers' #StoreSafe hygiene standard, in sync with UK government guidance. All the team have been fully accredited in this. This will be actively being reviewed + enhanced as needed
  • Our team will be checking, monitoring + recording our health daily
  • Hygiene + cleaning measures are explained below in the 'in store' section

It's been quite delicate to balance our preference + reputation for personal service with the new guidance so I hope you can appreciate the following features whilst bearing with us as we also get used to them.

Easier working with us from wherevere you are

  • We now offer the ability to video consultations with us via Zoom or Facebook Messenger as well as our usual online chat, phone or email services - contact us for your appointment
  • You can ask to have repairs or orders sent to you at home via our secure online payment system
  • You can mail in repairs to us, please contact us for instructions/ advice
  • Kerbside collection can be pre-arranged with us but will require photo ID from the purchase, or pre-agreed collector and a copy will be taken: please allow time for this (please be careful with the town traffic scheme)
  • Our online shop remains open: we have added over 400 more items to our range  and will continue to do so: we send within two working days

Before visiting us

  • Please avoid visiting us if you or your households have any symptoms of illness or are isolating
  • We'd ask you (where possible) to pre-book appointments allowing us to manage the amount of customers in store at any one time via our new booking system
  • Where possible, please avoid a  large  group coming into the shop
  • If you are wearing a face covering, you may be asked to remove it outside the shop + face our external security camera for a moment

In store

  • You'll be met by one of our team who will show you to a mandatory hand sanitiser station by the front door, answering any questions you may have
  • Social distancing is in place as a general rule
  • We'll be using a mixture of discrete barriers between the team and you and/ or visors + masks  when seated at desk
  • You'll be able to try jewellery + watches on
  • We'll be rigorously cleaning our range + shop to maintain hygiene (we always do but you may see more in front of you for your peace of mind!)
  • We may not be able to let you in if we are full, please bear with us

Repairs

  • Please do bear in mind repairs may take longer than historically as we need to have more cleaning + quarantines in place
  • We'll be altering watches, fitting new batteries or straps only after a required quarantine period of 3 days

 

We were visited by Rt. Hon Alok Sharma MP, Secretary of State for Business, Enterprise + Industrial Strategy to discuss our safety plans.