JANUARY 5th 2021 UPDATE

Our website remains available for online shopping and we will be despatching as normal via Royal Mail Special Delivery - currently this is reliably delivering in 1, if not 2 working days. 


Certain services will be closed, some remain open + available. Please bear in mind we may be working remotely so may not be able to answer all your questions immediately. 

We are open for phone calls, video consultations and importantly both repair and order Click & Collections. Opening hours can be found here. Our workshop will be continuing with existing repairs already with us.

  1. Open: Completed repairs or special orders ready to collect: we'll be in touch to let you know items are ready and email you a secure link to pay. You can collect them in store at dedicated times using our online reservation system. If you’re not able to drop by the shop we may be able to arrange delivery to local postcodes or posting out to you via Royal Mail’s Special Delivery service. We’ll run you through your options when we let you know your repair is ready.
  2. Open: Online new sales: our website has more products on than ever before so you can browse, buy online or click and collect. As above, If you’re not able to drop by the shop using our reservation system to pick up we may be able to arrange delivery to local postcodes for spends over £500 or posting out to you via Royal Mail’s Special Delivery service. If you can't find something, do get in touch as we may still be able to help. 
  3. Closed : drop off any repairs, in store sales
  4. Closed: our in store jewellery workshop for new repairs

Contact...

Our contact details are here (phone/ email/ online chat) for opening hours, video consultation info and more. We will be in touch individually with repairs or orders progress over the coming weeks and will update you again as we near the end of the current lockdown.

We thank you for your custom and understanding in these unusual times and send our best wishes to you and your families. 

Safety in store when we're open

As I am sure you will appreciate there are a number of safety measures we have introduced for your + our team's safety. 

Please wear a face mask in store in consideration of our team and fellow clients.  

  • Our shop adheres to the National Association of Jewellers' #StoreSafe hygiene standard, in sync with UK government guidance. All the team have been fully accredited in this. This will be actively being reviewed + enhanced as needed
  • Our team will be checking, monitoring + recording our health daily
  • Hygiene + cleaning measures are explained below in the 'in store' section

It's been quite delicate to balance our preference + reputation for personal service with the new guidance so I hope you can appreciate the following features whilst bearing with us as we also get used to them.

Easier working with us from wherevere you are

  • We now offer the ability to video consultations with us via Zoom or Facebook Messenger as well as our usual online chat, phone or email services - contact us for your appointment
  • You can ask to have repairs or orders sent to you at home via our secure online payment system
  • You can mail in repairs to us, please contact us for instructions/ advice
  • Kerbside collection can be pre-arranged with us but will require photo ID from the purchase, or pre-agreed collector and a copy will be taken: please allow time for this (please be careful with the town traffic scheme)
  • Our online shop remains open: we have added over 400 more items to our range  and will continue to do so: we send within two working days

Before visiting us

  • Please avoid visiting us if you or your households have any symptoms of illness or are isolating
  • We'd ask you (where possible) to pre-book appointments allowing us to manage the amount of customers in store at any one time via our new booking system
  • Where possible, please avoid a  large  group coming into the shop
  • If you are wearing a face covering, you may be asked to remove it outside the shop + face our external security camera for a moment

In store

  • You'll be met by one of our team who will show you to a mandatory hand sanitiser station by the front door, answering any questions you may have
  • Social distancing is in place as a general rule
  • We'll be using a mixture of discrete barriers between the team and you and/ or visors + masks  when seated at desk
  • You'll be able to try jewellery + watches on
  • We'll be rigorously cleaning our range + shop to maintain hygiene (we always do but you may see more in front of you for your peace of mind!)
  • We may not be able to let you in if we are full, please bear with us

Repairs

  • Please do bear in mind repairs may take longer than historically as we need to have more cleaning + quarantines in place
  • We'll be altering watches, fitting new batteries or straps only after a required quarantine period of 3 days

 

We were visited by Rt. Hon Alok Sharma MP, Secretary of State for Business, Enterprise + Industrial Strategy to discuss our safety plans.