JANUARY 27th 2022:

Masks are now not required in store by customers. At busy times in store you may wish to wear one so it may be worth having one with you. Our team will continue to use our protective screens and may wear visors for their own safety. Hand sanitising facilities remain available. 

We're still encouraging our appointment system - purely because it's helpful to know when you expect you so we're fully prepared!


Easier working with us from wherevere you are

  • We do offer the ability to video consultations with us via Zoom or Facebook Messenger as well as our usual online chat, phone or email services - contact us for your appointment
  • You can ask to have repairs or orders sent to you at home via our secure online payment system
  • You can mail in repairs to us, please contact us for instructions/ advice
  • Kerbside collection can be pre-arranged with us but will require photo ID from the purchase, or pre-agreed collector and a copy will be taken: please allow time for this (please be careful with the town traffic scheme)
  • Our online shop remains open: we have over 1200 more items in our range and will continue to do so: we send within two working days

Before visiting us

  • Please avoid visiting us if you or your households have any symptoms of illness or are isolating
  • We'd ask you (where possible) to pre-book appointments allowing us to manage the amount of customers in store at any one time via our new booking system
  • Where possible, please avoid a  large  group coming into the shop
  • If you are wearing a face covering, you may be asked to remove it outside the shop + face our external security camera for a moment

 

We were visited by Rt. Hon Alok Sharma MP, Secretary of State for Business, Enterprise + Industrial Strategy to discuss our safety plans.